Jimmy Zhang

18+ years in IT operations and service management, with deep expertise across three domains: multinational IT infrastructure, End-User Services (EUS), and service delivery management. Managed on-site teams of 80–100 serving top clients including Geely Auto, Lilith Games, Ele.me, Alibaba Banma, and Jiahui Health. Adept at orchestrating IT service delivery in multi-vendor, multi-cultural environments, driving quality through an SLA-oriented approach. Possesses end-to-end capabilities from strategy to execution — budgeting, vendor negotiation, team performance, and cross-regional coordination.